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R • E • S • P • E • C • T
More than any other issue, people want respect. When I ask a training audience who among them receives all the respect that they believe they deserve, no one raises their hand. When I ask that same audience what it is that they aren't getting, then each individual has a different answer.
We've been studying respect and how to get it. Here's what we've found.
Keys to Getting Respect
1. Give It
What does it mean to show respect to others? Here are some simple behaviors you can do everyday:
2. Act Consistently
If your organization has a mission, vision, strategic objectives, code of ethics or other way of saying what it is about, then make certain that your words match those words. Then make certain that your actions match your words.
The goal is consistency. People don't care if you are tough or nice. They do care that you are consistently tough or consistently nice. If you are nice one day and tough the next day it confuses them, they begin to lose faith in you, and their ability to respect you is gone.
If your organization doesn't have a mission statement then create your own. Organize your team, which includes all your direct reports, maybe your boss, some of your peers, customers, suppliers, and anyone else who depends on your team, and on whom your team depends.
Ask them to define what your team is all about, what it stands for, what its mission is, what it is trying to achieve, who it is trying to serve, how it will know if it has achieved success. Simply record their thoughts on a flip chart or white board. It doesn't have to be fancy or well worded - it does need to be understood by each individual.
Post that flip chart page on the wall in a common area of your office. Now make certain that your words resonate with this mission and that your actions are in line with your words.Day-by-day this will have the desired effect. Give respect, act consistently and you will get the respect you now deserve and desire.
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© SMBC Incorporated 2007