[ Video Clips | Training Topics | Services | Letters of Reference ]
[ Newsletters | Mission Statement | Staff Biographies | Contact Us | Home ]
Converting Conflict Into Productivity
In a team environment, where people are working together to accomplish worthwhile goals with scarce resources, conflict is a fact of life. The challenge is to transform conflict into positive energy that can be used to increase the team's productivity and effectiveness. It is easier than it sounds. It simply requires that you focus on what is truly important.
Want to improve your ability to resolve conflict? Start with these strategies.
1. Conflict Happens Because Of . . .
Emphasis on differences: differences between individuals, between their goals, and between their action plans for reaching the goals.
2. Conflict Can Be Resolved By . . .
Moving toward common ground. Which requires that you leave the strong emotions behind and think before you act or speak. If you have difficulty removing the emotion from your system then take a "time-out." Get physically away from the person and the situation where the emotional reaction happened. Then focus your attention on something unrelated to the conflict.
Within a few minutes you will realize a calmer mental state. Only then should you return and try to move toward common ground.
3. Follow These Rules
4. Choose The Best Option
SMBC Incorporated contact:
© SMBC Incorporated 2007